Terms & Conditions

Last updated: 23 July 2026

1. About Us

These Terms & Conditions are entered into between you and Beige Hours ("we", "us", "our"), governing your use of this website and any purchases made through it.

2. Acceptance of Terms

By accessing and using this website, you accept these Terms & Conditions in full. If you do not agree with any part of these terms, do not use the website.

3. Use License

We grant you a limited, non-exclusive, non-transferable license to access and use this website for personal shopping only. You may not:

• Reproduce, duplicate, copy, or resell any portion of the website or its contents without our written permission.
• Use automated tools (bots, scrapers) to access the website or extract data.
• Harass, abuse, or defame other users or our staff.
• Attempt to gain unauthorized access to our systems or payment infrastructure.

4. Product Information & Pricing

• Accuracy: We strive to ensure product descriptions, images, and specifications are accurate. However, we do not warrant that all information is error-free.
• Pricing: All prices are in Indian Rupees (₹) and include all applicable taxes. Prices are subject to change without notice; the price you see at checkout is the price you pay.
• Availability: Products are subject to availability. If an item is out of stock after you place an order, we will notify you and offer a full refund or substitute.
• MRP Display: The MRP shown on every product page is the maximum retail price, inclusive of all taxes, per the Legal Metrology Act.

5. Order Placement & Confirmation

• Your order is a binding contract between you and us once you receive our order confirmation email.
• We reserve the right to refuse or cancel any order that violates these Terms or appears fraudulent.
• Order confirmation emails serve as your order receipt and invoice.

6. Payment

• Payment methods: We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD).
• Payment security: All payments are processed by Razorpay, a PCI DSS Level 1 certified payment processor. We do not store your raw card or banking credentials.
• Failed payments: If payment fails, your order will not be confirmed. You may retry immediately.
• Fraudulent orders: We reserve the right to cancel orders that appear fraudulent, stolen, or high-risk without liability.

7. Shipping & Delivery

• Delivery timeline: We ship within 2–3 business days. Metro areas typically receive orders within 3–5 business days; Tier 2 and 3 cities within 5–7 business days. These are estimates, not guarantees.
• Free shipping: Free shipping on all orders (no minimum order value).
• Undelivered orders: If an order cannot be delivered after 3 delivery attempts (due to unavailability, incorrect address, refusal, etc.), the package is returned to us. You may request a refund or reship at our standard shipping cost.
• Risk of loss: Once the parcel is handed over to the courier, the risk of loss or damage passes to you. We recommend using signature-on-delivery and purchasing courier insurance if you have high-value concerns.
• Shipping address: You are responsible for providing a complete and correct shipping address. We are not liable for incorrect delivery due to inaccurate addresses provided by you.

8. Returns & Refunds

See our separate Return Policy for full details. In summary:

• Return window: 7 days from delivery date.
• Condition: Items must be unused, unwashed, with original tags attached.
• Process: Initiate a return via your account or email us. We arrange reverse pickup; no cost to you.
• Refund timeline: 5–7 business days after we receive and inspect the returned item.
• Exclusions: Damaged due to your misuse, alterations, or loss of tags are non-returnable.

9. Limitation of Liability

To the fullest extent permitted by Indian law:

• Indirect damages: We are not liable for any indirect, incidental, consequential, special, or punitive damages arising out of your use of the website or products, even if we have been advised of the possibility of such damages.
• Direct damages cap: Our total liability to you is limited to the amount you paid for the product or order in question.
• No warranty on third-party services: We are not liable for delays or failures caused by shipping partners, payment gateways, or hosting providers.

10. Product Warranties

• Defects: Products are warranted to be free of manufacturing defects for 30 days from delivery.
• Wear & tear: Normal wear, fading, shrinkage (if you ignore care instructions), or damage from washing/use is not covered.
• Claim process: Report defects within 7 days of delivery with photos. We will assess and offer a replacement or refund.

11. Intellectual Property

All content on this website — including text, images, logos, videos, and code — is the intellectual property of Beige Hours or its licensors. You may not reproduce, distribute, or use this content without written permission.

12. User-Generated Content

If you submit reviews, photos, or testimonials, you grant us a non-exclusive, royalty-free license to use, reproduce, and display this content on our website and social media channels. You warrant that the content is original, does not infringe third-party rights, and is not defamatory.

13. Governing Law & Dispute Resolution

• Governing law: These Terms are governed by the laws of India, without regard to conflicts of law.
• Jurisdiction: You agree to submit to the exclusive jurisdiction of courts in New Delhi for any disputes.
• Escalation process:
  1. Informal resolution: Contact our grievance officer at grievance@beigehours.com within 30 days of the dispute. We will respond within 30 days.
  2. Mediation: If unresolved, either party may request mediation via a neutral third party (cost shared equally).
  3. Legal action: If mediation fails, either party may file a suit in the District Court of New Delhi.

14. Consumer Protection Act 2019 & E-Commerce Rules

Your rights as a consumer are protected under the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in these Terms waives or limits your statutory consumer rights.

15. Privacy & Data Protection

Your personal data is handled per our Privacy Policy and the Digital Personal Data Protection Act, 2023.

16. Amendments

We may modify these Terms at any time. Changes take effect upon posting to this page. Your continued use of the website constitutes acceptance of amended Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

18. Contact Us

For questions about these Terms, email grievance@beigehours.com.