Returns & Refund Policy

Last updated: 23 July 2026

1. Return Window

You have 7 days from the date of delivery to initiate a return. Items received after this window cannot be accepted for return, though you may contact us for case-by-case consideration.

2. Return Eligibility

Items are eligible for return if they meet ALL of the following conditions:

• Unused: The product has not been worn, washed, or altered.
• Original packaging: All original tags, labels, and packaging are intact and attached.
• Original condition: No stains, damage, or signs of use.
• Defects only (alternate reason): If the item has a genuine manufacturing defect (seam separation, fabric flaw, dye run) documented with photos within 7 days of delivery.

3. Non-Returnable Items

The following items cannot be returned:

• Items damaged due to your misuse, neglect, or care.
• Items altered or modified by you (hemmed, tailored, embroidered, etc.).
• Items with missing or damaged original tags.
• Items visibly worn, washed, or used.
• Customized or made-to-order items (once production has begun).
• Items returned more than 7 days after delivery.

4. How to Initiate a Return

Step 1: Contact Us

Email grievance@beigehours.com or message us on WhatsApp with:

• Your order number
• Reason for return
• Photos of the item (if defect-related)

Step 2: Approval

We review your request and respond within 2–3 business days with approval or explanation if ineligible.

Step 3: Reverse Pickup

Once approved, we arrange a free reverse pickup from your address via our logistics partner. No cost to you. You do NOT need to pay for return shipping.

Step 4: Inspection & Refund

Once we receive and inspect the item, we confirm eligibility and process your refund within 5–7 business days. Refunds are issued to your original payment method.

5. Refund Timeline

• Approval: 2–3 business days after we receive your request
• Reverse pickup: Typically 2–4 business days (coordinated with our courier)
• Inspection: 1–2 business days after we receive the package
• Refund processing: 5–7 business days from approval (bank-dependent; credit card refunds may take 10–14 days)

Total timeline: Typically 10–20 business days from initiation to refund credit.

6. Refund Amount

• Full refund: If the item is eligible, you receive 100% of the purchase price (including taxes).
• No deductions: We do not deduct restocking fees, inspection fees, or return shipping costs.
• Partially used items: Not eligible for refund.

7. Shipping Address Issues

If you provide an incorrect shipping address and the item cannot be delivered:

• You are responsible for the cost of reshipping (₹100–₹300 depending on location).
• Alternatively, we will hold the package for 30 days at no cost. After 30 days, unclaimed packages are processed per our return policy.

8. Damaged or Missing Items

If your package arrives damaged or with missing items:

1. Report the issue within 48 hours of delivery with photos.
2. We will assess the damage and offer a replacement or full refund.
3. If replacement is offered, a new item will ship within 2–3 business days at no cost.

9. Defective Items

If you discover a manufacturing defect (seam separation, fabric flaw, incorrect stitching, dye issue) within 7 days of delivery:

1. Report the issue with clear photos showing the defect.
2. We will inspect photos and respond within 2–3 business days.
3. If verified as a defect, we offer a replacement or full refund at your choice.
4. If replacement is chosen, we ship a new item within 2–3 business days and arrange reverse pickup of the defective item at no cost.

10. Exchange Policy

We do not offer direct exchanges. However:

• If you wish to exchange for a different size or style, initiate a return for refund, then place a new order.
• Alternatively, contact us and we may expedite a replacement at our discretion.

11. Refund Status

You can check the status of your return by emailing grievance@beigehours.com with your order number. We will provide an update within 24 hours.

12. Change of Mind

If you simply change your mind and the item is unused with original tags:

• You are eligible for a return per the standard 7-day window.
• No penalty or restocking fee is applied.
• Free reverse pickup is provided.

13. Store Credit Alternative

If you prefer, instead of a refund, we can issue store credit equal to your full purchase price (including taxes) valid for 1 year. This is entirely optional; refunds are always available.

14. GST & Tax Implications

Refunds are issued inclusive of all taxes (GST). If GST has been claimed by us as input tax credit (ITC), reversal of ITC may apply per Indian GST rules. This does not affect the amount you receive; refund amounts remain unchanged.

15. Third-Party Resellers

If you purchased from a third-party seller or marketplace, returns must be processed per their return policy, not ours. Contact the seller directly for return authorization.

16. Disputes & Escalation

If a return is disputed or rejected:

1. Contact our grievance officer at grievance@beigehours.com with additional evidence.
2. We will re-assess within 5 business days and provide a written decision.
3. If unresolved, you may escalate per the Consumer Protection Act, 2019, or file a complaint with the National Consumer Commission.

17. Contact Us

For return and refund questions:

• Email: grievance@beigehours.com
• WhatsApp: Reply "RETURN" to any order confirmation message
• Response time: 2–3 business days

We want you to be happy with your purchase. If you have any concerns, reach out early. We're here to help.